Refund & Cancellation
Effective Date: 02 January 2026
Last Revised: 27 January 2026
At ConsilliDrushti, we maintain a robust financial ecosystem designed to ensure fairness for both Originators (Enterprises) and Thinkers (Solvers). This Refund and Cancellation Policy delineates the specific circumstances under which financial remediation may be authorized and the rigorous protocols governing challenge termination.
1. Non-Refundable Administrative Fees
The INR 700 administrative processing fee charged upon the deployment of any Challenge is strictly non-refundable. This fee covers the operational costs associated with platform verification, hosting, and the initial algorithmic matching of the problem statement to our global network of Thinkers.
2. Challenge Cancellation Protocols
An Originator may request the cancellation of a Challenge under the following conditions:
- Pre-Resolution Phase: If no viable solutions have been submitted or accepted within the active duration.
- Force Majeure: In events rendering the challenge obsolete due to external regulatory changes or verifiable operational insolvency.
Cancellation requests aimed at circumventing the platform's commission structure after identifying a potential solution are strictly prohibited and will result in immediate account suspension.
3. Refund Eligibility & Audit
All requests for the refund of the Escrowed Reward Amount are subject to a mandatory internal audit. ConsilliDrushti reserves the right to withhold funds if there is evidence of:
- Intellectual Property transfer having already occurred off-platform.
- Breach of the Terms of Service by the Originator.
- Failure to provide adequate justification for the rejection of valid submissions.
4. Processing Timelines
Approved refunds will be processed within 7 to 14 business days following the completion of the internal audit. Funds will be remitted to the original source of payment. The platform is not liable for delays caused by intermediary financial institutions or banking holidays.
Finance & Dispute Support
For inquiries regarding specific transaction IDs, refund status, or to file a cancellation dispute, please contact our financial compliance team:
payments@consillidrusti.com